Refund policy

Last updated 16 October 2026

This policy is part of the Terms of use of Cutonce, provided by Juicy Lucy AI, UAB. It applies from 11 October 2026.

Sections 1 to 8 cover a subscription started on the web, where we take the payment. A subscription started in the Cutonce apps for iPhone and Android is billed by Apple or Google: section 9 covers it.

In short

1. Our refund promise

  1. If you ask for a refund within 14 days of the first charge on your subscription, we refund that charge in full.
  2. With a free trial of 7 days, the first charge is the one taken when the trial ends.
  3. We do not deduct anything for the days you had access.
  4. We make the refund to the payment method you used, without undue delay and no later than 14 days after your request. Your bank may need a few more days to show it.

2. Your legal right to withdraw

  1. Separately from our promise in section 1, if you are a consumer in the European Union you have the right to withdraw from the contract within 14 days of the day it was concluded, without giving a reason. The Subscription terms say more about this right.
  2. A withdrawal within that period is refunded in full, as in section 1.

3. How to ask

Any clear statement is enough. Use whichever is easiest:

  1. In Cutonce: Account, "Ask about a payment", then choose "Ask for a refund".
  2. Online, without signing in: the support form at app.cutoncestudio.com/#/support?kind=withdrawal, which opens with "Ask for a refund" chosen. Give the email address of your account.
  3. By email: hello@cutoncestudio.com.
  4. By post: Juicy Lucy AI, UAB, Tiltų g. 19, LT-91249 Klaipėda, Lithuania.
  5. With the model form in section 8. You do not have to use it.

When you use route 1 or 2, we confirm by email at once that we have received your request, with a reference and the date. Keep that email. A request by email or by post is acknowledged when we read it.

If you cannot sign in because you typed a wrong email address when you subscribed, use route 2, 3 or 4 and tell us the date and amount of the payment and the last four digits of the card. We use those only to find your purchase.

4. What happens when we refund

  1. A full refund ends your access to the paid content at once.
  2. The subscription is cancelled at the same moment, so no further charge can be taken.
  3. Your account stays, with your saved builds, scans and photos. You can download them under Account, "Download my data", and delete the account under Account, "Delete my account".

5. After the first 14 days

  1. Later charges, including renewals, are not refunded as a matter of course. You can cancel at any time and keep access until the end of the period you have paid for.
  2. We send a reminder before each yearly renewal so that you can cancel in time.
  3. If something went wrong, for example you were charged after cancelling, charged twice, or could not use the service because of a fault on our side, write to hello@cutoncestudio.com. We put it right, and we refund where a refund is due.
  4. Your statutory rights where the service is not in conformity with the contract are not affected.

6. Partial refunds

Where we refund part of a charge, for example for a fault that affected part of a period, your subscription and your access continue unchanged.

7. Chargebacks

If you think a charge is wrong, please write to us first: we can usually refund faster than a bank can decide. If a payment is disputed with the bank, access to the paid content ends while the dispute is open, and it is not restored automatically if the dispute is decided in our favour.

8. Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract.

To Juicy Lucy AI, UAB, Tiltų g. 19, LT-91249 Klaipėda, Lithuania, hello@cutoncestudio.com:

I hereby give notice that I withdraw from my contract for the provision of the following service: a subscription to Cutonce.

Ordered on:

Name of consumer:

Email address used for the purchase:

Address of consumer:

Signature of consumer (only if this form is sent on paper):

Date:

9. Subscriptions billed by Apple or Google

  1. A subscription started in the Cutonce apps for iPhone and Android is bought from the store and billed by it. Refunds for it, and a withdrawal from it, are handled by the store under its own process and terms.
  2. Apple: ask at reportaproblem.apple.com. Only Apple can refund a purchase made through Apple.
  3. Google Play: ask through your order history in Google Play or through Google Play's help pages.
  4. If something went wrong on our side, write to hello@cutoncestudio.com as well, so that we can put it right.
  5. When a store refunds a subscription, access to the paid content ends.

10. Contact

Juicy Lucy AI, UAB, Tiltų g. 19, LT-91249 Klaipėda, Lithuania. Email: hello@cutoncestudio.com.